Help and support
Answers about applying, your checks and your account.
Write from the email you applied with, so we can find your application.
support@gridma.aiApplying and your checks
Who can apply?
Designers aged 13 or older, with a portfolio in one of the fields on the application form. The application takes about 4 minutes and saves as you go.
Can I apply if I am under 18?
Yes, from 13. A parent or guardian agrees for you, signs the Talent agreement with you and receives your payments.
We ask for their details before your first paid project: their full name, date of birth, relationship to you, email and ID. They must be 18 or older.
How long does verification take?
Each of our reviews takes up to 48 hours. You set the pace for the quiz, and we email you about the interview. Your application page shows where each check stands.
How does the field quiz work?
After you submit, we prepare a multiple choice quiz in your field, AI tool tasks included, and it appears on your application page. The page shows the number of questions, the pass mark, your attempts left and the day it closes. It takes under an hour, has no timer and usually stays open 7 days.
What if my quiz closes or I run out of attempts?
If it closes before you finish, write to us and we can open a new one. If you use all your attempts without passing, we email you about the next steps.
How does the interview work?
Once you pass the quiz, we review your portfolio and quiz together, then email you the interview link and time. It is a live video call with a field expert, who also asks about your experience and your English. We remind you 0 days before and again on the day.
What should I prepare for the interview?
Have your ID ready to show on camera, pick 2 projects to walk us through, and test your camera and microphone. Join a few minutes early. If the time does not work for you, reply to the interview email.
Which documents do you need?
After the interview we ask for your ID, your diploma and a proof of residence: a utility bill, a bank statement or a rental agreement from the last 3 months, matching the country you gave. Not needed yet: we tell you when this step opens.
If you are under 18, we also ask for your parent or guardian's details and their ID.
Can I change my application after I submit?
No. Once submitted, your application can no longer be edited. To correct your name or field, write to us.
Your account
How do I change my email or password?
Before you submit, change either one on the first step of your application (a new email needs confirming). After that, change them on your Account page. Signed out, you can also set a new password with Forgot password.
I forgot my password
Sign out first if you are signed in, then use Forgot password and type the email you applied with. We send you a link to choose a new password, and it works for 60 minutes.
I did not get an email from you
Check your spam folder first. If your email is not confirmed yet, your application page can send the confirmation link again. If nothing arrives, write to us.
How do I delete my account and data?
Ask to delete it on your Account page. Your application, quiz results, profile, posts, comments and uploaded files go with it, except the records the law requires us to keep.
Community and privacy
How do I report a post or comment?
Sign in, open More options on the post or comment in the community and choose Report. Only the Gridma team sees reports. You can also write to us and say which one it is.
Who sees my name and details?
Clients see your first name and surname initial, such as "Leyla N.", your field and the profile you build, never your email, full surname, date of birth or rate. Community posts and comments are public: anyone can read them, with your public name, photo and headline or field. The Privacy Policy has the full list.
Where are the terms?
The rules for using Gridma Talent are in the Terms. How we handle your data is in the Privacy Policy.
Did not find your answer? Write to us.